If you need a rollator, walker, or wheelchair, the good news is that your health insurance may help cover the cost. Many private insurers and government programs like Medicare and Medicaid offer reimbursement for medically necessary mobility aids. Here's how to navigate the process to ensure you get the coverage you deserve.

1. Get a Doctor’s Prescription

Insurance companies usually require proof that a mobility device is medically necessary. Schedule an appointment with your healthcare provider and explain your mobility challenges. If appropriate, your doctor will provide a written prescription or certificate of medical necessity (CMN), which is essential for insurance approval.

2. Check Your Insurance Coverage

Contact your insurance provider or review your plan online to understand what mobility equipment is covered. Ask specifically about:

• Rollators

• Walkers

• Manual or powered wheelchairs

• Transport chairs

Also, ask about approved suppliers and whether you need pre-authorization.

3. Use an Approved Supplier Like Safewell

Using a Medicare- or insurance-approved durable medical equipment (DME) supplier like Safewell Medical Supply can simplify the process. We work directly with physicians and insurance carriers to help provide necessary paperwork and billing support.

4. Submit Necessary Documentation

Provide your supplier and insurance company with all required documents, which may include:

• Prescription or CMN

• Diagnosis or medical records

• Insurance card and policy details

This helps streamline the approval process and avoid delays.

5. Follow Up on the Claim

After submission, monitor the progress of your claim. If denied, you may appeal the decision with help from your healthcare provider or our team at Safewell.

Find Insurance-Friendly Mobility Devices at Safewell

At Safewell Medical Supply, we make it easy to find insurance-eligible rollators, walkers, and wheelchairs. Our experienced staff can help coordinate the paperwork and guide you through insurance requirements. Visit our store or contact us to get started.